Enhanced Safety Measures

This is how we’re keeping everyone safe.

Enhanced Safety Measures

We are addressing every aspect of our Resort to meet required state & federal mandated safeguards. In addition, we’re implementing several additional measures to ensure the exceeding safety of our Owners, guests & employees.

Please review our Health & Safety Declaration forms below which we require to be signed by everyone upon entry into any of our three properties.

Royal Suites Interval Owners Association, Inc.
Flagship Condominium Association, Inc.
La Sammana Condominium Association, Inc.

Wellness Checks

Employees who are not well, reside with an infected individual or someone who is quarantining for possible infection, will not be allowed to work on property.

Guests may be required to complete a wellness check immediately upon entering the building.

Face Coverings, PPE & Plexi-Shields

Face coverings must be worn at all times upon entering the resort.

We also require our employees to adhere to appropriate PPE requirements including face coverings, gloves and staying protected by physical barriers (plexiglass sneeze guards).

High-Contact Area Cleaning

Per CDC guidelines, we increased routine cleaning & disinfecting of all areas throughout the resort.

This includes all frequently touched surfaces in public spaces, such as, telephones, doorknobs, etc., using EPA approved products.

Ventilation

We have always placed a high priority on air quality for our guests and have reviewed the operation of our HVAC systems to identify additional opportunities to enhance their effectiveness. Rigorous measures in accordance with the established guidelines to help mitigate the risk of virus transmission have been taken throughout our properties. Additionally, wherever possible exterior doors will be propped open to permit additional air circulation.

Elevators

To maintain maximum social distance on elevators, guest elevators will be limited to a maximum of 4 passengers at one time, or a single family unit who is staying together.

Reservation Protocols

Our new reservation process and check-in/out procedures are aimed to ensure the safety of our Owners, Guests, and team members, creating a safer environment with everyone in mind.

Safety First. Safety Always.

Social Distancing Procedures

Guests must maintain a 6ft physical social distance at all times to help ensure the safety of other guests & employees. There will also be signs posted which will advise about procedures and restricted use of shared items and spaces throughout the Resort.

Safety First. Safety Always.

Hand washing & Hand Sanitizing

Hand sanitizer dispensers, whenever possible, and based on supply, will be placed at entrances and contact areas such as reception areas, lobbies, restaurant entrances, meeting spaces, elevators, pools, exercise areas, etc.

Employees will be instructed to wash their hands, or use sanitizer when a sink is not available, every 60 minutes (for 20 seconds) after any of the following activities: using the restroom, sneezing, touching the face, blowing the nose, cleaning, sweeping, mopping, smoking, eating, drinking, entering, going on break and before or after starting a shift.

Exchange Company Information

While fantaSea Resorts’ Customer Care has temporarily suspended inbound call center operations, we are able to offer modified service via email assistance with an anticipated 24 to 48 hour turn-around. Services at this time are limited to a) cancellation of a pending reservation(s) at your home resort; and b) processing deposits with Interval International and/or RCI for your 2020 Week or Points. If you have pre-paid or have completed a payment arrangement for your maintenance fee for 2021 or 2022, we are able to make your future deposit with your exchange company. To process or obtain information on a future Maintenance Fees or Mortgage Payment, request a deposit, and/or cancel an existing reservation only, email us at [email protected]. Please ensure that your exchange membership with RCI or Interval International is current to avoid any delays in processing. Deposits will only be processed for Owners in good-standing who are current on their maintenance fee and mortgage, if applicable. For bookings made with a travel agent, online booking platform or exchange company, guests are advised to contact the original agent, booking platform or exchange company directly.

YOUR SAFETY & ENJOYABLE STAY IS OUR TOP PRIORITY

For complete details about how Covid-19 may affect your stay, our resort safety measures, impacted amenities and information regarding Federal or State mandates, such as the New Jersey State Travel Advisory, please click the link below.

Please note these protocols also include mandatory guest responsibilities for the safety of other guests & our employees.

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