Protocols & Innovations
Updated: June 1, 2020
Reservation Policy Information
During this transition period, we have streamlined several aspects of the guest experience through the redesign of our physical spaces and interaction with our call centers. FantaSea Resorts is putting the arrival experience into the hands of our Customers. Our new reservation process and check-in/out procedures are aimed to ensure the safety of our Owners, Guess, and team members. creating a safer environment with everyone in mind.
Payment & Security Deposits
Guests will be required to prepay for the entire length of their stay at the time of booking. Security deposits will be authorized the morning of check-in, prior to your arrival.
We have relaxed our cancellation policy to ensure the most flexible experience. Guests may call to cancel PRIOR to 4pm on the day of their arrival and still receive a full refund. In the event a guest does not call to cancel prior to 4pm on the day of arrival, and does not check-in for their reservation, they will not receive any refund.
The cancellation policy will be in effect until further notice so that all guests can feel confident, booking without fear of losing their refund for any cancellation reason.
We are minimizing the length of time Guests need to wait in line in the lobby, expediting the arrival process. With a pre-authorization for any applicable security deposit the morning of your arrival, we will be able to prepare your entire check-in package prior to your arrival. Upon arrival, you will only need to show an ID, sign our COVID-19 waiver & registration card, and within a few short minutes immediately proceed to your unit to enjoy your vacation.
When it is time for the departure, guests will enjoy an express check-out. For this, simply call the Front Desk to leave a message or speak with a representative, drop your keys in a drop box located conveniently by each exit. and depart without any lobby interaction.
Safety First. Safety Always.
Social Distancing Procedures
Guests must maintain a 6ft physical social distance at all times to help ensure the safety of other guests & employees. There will also be signs posted which will advise about procedures and restricted use of shared items and spaces throughout the Resort.
Safety First. Safety Always.
Hand washing & Hand Sanitizing
Hand sanitizer dispensers, whenever possible, and based on supply, will be placed at entrances and contact areas such as reception areas, lobbies, restaurant entrances, meeting spaces, elevators, pools, exercise areas, etc.
Employees will be instructed to wash their hands, or use sanitizer when a sink is not available, every 60 minutes (for 20 seconds) after any of the following activities: using the restroom, sneezing, touching the face, blowing the nose, cleaning, sweeping, mopping, smoking, eating, drinking, entering, going on break and before or after starting a shift.
Exchange Company Information
While fantaSea Resorts’ Customer Care has temporarily suspended inbound call center operations, we are able to offer modified service via email assistance with an anticipated 24 to 48 hour turn-around. Services at this time are limited to a) cancellation of a pending reservation(s) at your home resort; and b) processing deposits with Interval International and/or RCI for your 2020 Week or Points. If you have pre-paid or have completed a payment arrangement for your maintenance fee for 2021 or 2022, we are able to make your future deposit with your exchange company. To process or obtain information on a future Maintenance Fees or Mortgage Payment, request a deposit, and/or cancel an existing reservation only, email us at [email protected]. Please ensure that your exchange membership with RCI or Interval International is current to avoid any delays in processing. Deposits will only be processed for Owners in good-standing who are current on their maintenance fee and mortgage, if applicable. For bookings made with a travel agent, online booking platform or exchange company, guests are advised to contact the original agent, booking platform or exchange company directly.
Enhanced Safety Measures
To view our updated & enhanced safety measures in response to Covid-19, please click the button below.