TRAVEL ADVISORY UPDATES

Covid-19 Information & Prevention

Updated:September 10, 2020

TRAVEL ADVISORY Effective June 2020, New Jersey has announced a joint-state travel advisory (along with New York & Connecticut) which imposes a self-quarantine requirement on travelers coming to/from any state where infections passes a certain level. The criteria apply to states that have a high COVID-19 infection rate which are 10 infections per 100,000 residents on a seven day rolling average or 10 percent or higher of the state’s total positive test rate on a rolling seven day average at this time.

If you have an immediate plan to vacation at one of our fantaSea Resorts properties – Flagship, Atlantic Palace & La Sammana and are traveling to/from an area as defined above as impacted by this advisory, we strongly encourage you to cancel or reschedule your travel plans.

Should you wish to move forward with your reservation plans, please be aware that this situation is fluid and changes often. As a result, we strongly suggest that you visit the Official State of New Jersey Covid-19 website at http://covid19.nj.gov for the exact requirements or conditions that may affect your vacation experience and/or reservation.

Please trust that we are aware that we must operate proactively and vigilantly to ensure the safety of our guests and employees, as well as in the best interest of our business. To change or cancel your reservation you must directly contact the original booking agent with whom you made your reservation. If you had booked directly with fantaSea Resorts, please contact our Customer Care Call Center (800) 609-0009.

SAFETY MEASURES

OWNER UPDATES & ADVISORIES

How do I make reservations?

To book an Owners Week or Rate Reservation* for Flagship, Atlantic Palace & La Sammana through our Owner Portal, click here: Owner Reservations(If you have not previously logged on and set-up your permanent credentials click here for initial log on instructions.)

How do I setup my Owner ID?

If you have not previously logged on and set-up your permanent credentials click here for the initial log-on instructions.

Is information available for Owners from Exchange Companies?
Owners are encouraged to refer to the following details provided directly from Exchange Companies:

Can I make a phone reservation?

Please call our Customer Care Call Center (800) 609-0009 for phone reservations, Mon. – Fri. 9am – 5pm(EST) (Closed Saturday, Sunday, U.S. holidays & designated maintenance days).

What are the current reservation policies?

For the current fantaSea Resorts reservation policies, please click here.

What if changes occur that affect my reservation before I arrive?

We suggest that you review this page prior to booking your reservation and again directly in advance of your arrival as the information changes frequently depending on the current mandates & conditions relating to COVD-19.

*Owner Week and Owner Rate reservation policies apply. All reservations are based on availability. Please note, exchange company deposits, weeks or points, are not able to be requested online.

AMENITY UPDATES

In an effort to reduce the spread with recommended social distancing and in some cases, in accordance with the mandate made by Governor Murphy, below is the current disposition of our resort amenities that you feel may impact your vacation experience.

Is Blue Water Grille and/or Sixty open for dining or drinks?

With state-mandated regulations guiding our dining and restaurant/bar policies, we currently offer TAKE OUT ONLY from Blue Water Grille. At this time, SIXTY is closed until further notice. To view the menu at Blue Water Grille, click here. If you would like to place an order, call (609) 347-0770.

Is Aqua Spa open to book massage or salon appointments?

Aqua Spa is currently open. Located on the 3rd Floor, appointments can be made by visiting AquaSpaOfAC.com.

Are the Pools open for use?

Flagship: Closed
Atlantic Palace: Open; 6am – 10pm; Adults Only; 7 person max. occupancy
La Sammana: Not available

What is the current status of Owners Lounges?

Flagship: Closed
Atlantic Palace: 1 party (max. 4 people)
La Sammana: N/A

Which Fitness Centers are operating?

With state-mandated regulations regarding indoor capacity, Fitness Centers are only open at Flaghsip Resort.

To ensure everyone’s safety and adherance to capacity restrictions, we require advanced activity registration for anyone wishing to utilize the Fitness Center while staying on property. Guests will receive information at check-in regarding how to book time slots for this activities.

Are Business Centers available for use?

To use any on property Business Center, guests must adhere to the following guidelines:

Flagship: Open; 15 minute session (max); 1 person per session
Atlantic Palace: Open (2nd Floor); 20 minute session (max); 1 person per session
La Sammana: Open; 1 person per session; Must request access from Front Desk

Does the funZone offer options for children?

Due to state-mandated regulations regarding indoor capacity, funZone activities are currently closed.

Are Game Rooms and Arcades open for use?

With state-mandated regulations regarding indoor capacity, Game Rooms & Arcades are only open at Flaghsip Resort.

To ensure everyone’s safety and adherance to capacity restrictions, we require advanced activity registration for anyone wishing to utilize Game Rooms & Arcades while staying on property. Guests will receive information at check-in regarding how to book time slots for activities.

Are any resort Guest Lounges open?

With state-mandated regulations regarding indoor capacity, guest lounges are limited capacities at this time.

Flagship: Sixty Lounge Area Only
Atlantic Palace: 2nd Floor Lounge; 10 person max. occupancy
La Sammana: N/A

FREQUENTLY ASKED QUESTIONS

How do I make a guest reservation?

To book a non-Owner hotel reservation please visit Guest Reservations.

Can I make a guest reservation by phone?

Please call our Customer Care Call Center (800) 609-0009 for phone reservations, Mon. – Fri. 9am – 5pm(EST) (Closed Saturday, Sunday, U.S. holidays & designated maintenance days).

What are the current reservation policies?

For the current fantaSea Resorts reservation policies, please click here.

Could changes occur before I arrive that affect my reservation?

We suggest that you review this page prior to booking your reservation and again directly in advance of your arrival as the information changes frequently depending on the current mandates & conditions relating to COVD-19.

Is there any resort safety and local emergency information available?

At fantaSea Resorts, we continue to work diligently, putting safeguards in place to protect our Owners, Guests & Employees. For our current COVID-19 protocols and policies, please click hereWe have also compiled local Emergency Health Information that you can refer to if you need it, please click here for our local Emergency Health Information.

If we need linen or towels during our stay, what do we do?

To request replenishment of towels, linen, pillows, etc., please contact the front desk at your resort.

What is the policy regarding elevators?
IN accordance with CDC and state-mandated guidelines, elevators are limited to one (1) family or traveling party with a maximum of 4 people per elevator.
What other information is available regarding travel & safety to fantaSea Resorts?

COVID-19 (Coronavirus) Resources:

For more information, visit the official website of Centers for Disease Control and PreventionCLICK HERE.

YOUR SAFETY IS OUR TOP PRIORITY

For complete details about how Covid-19 may affect your stay, our resort safety measures, impacted amenities and information regarding Federal or State mandates, such as the New Jersey State Travel Advisory, please click the link below. Please note these protocols also include mandatory guest responsibilities for the safety of other guests & our employees.

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