During this extremely difficult situation with the coronavirus (COVID-19), nothing is more important to fantaSea Resorts than your health & safety. We believe we've cultivated an unbreakable bond with one another over the years, but the last few days has tested our boundaries and pushed our limits. We all know sunny beach days are just around the corner. For now, we hope that your family & loved ones remain healthy during these troubling times.
To comply with Governor Murphy's mandate, fantaSea Resorts will be temporarily suspending any future reservations & arrivals, until further notice. Representatives will contact any guests who have an upcoming reservation as they review these bookings that will be impacted by this mandate. In addition, fantaSea Resorts is temporarily suspending the following resort amenities, wherever applicable, until further notice:
Fun Zones • Pools • Gyms • Arcades • Bell Service • Front Desk
Aqua Spa at Atlantic Palace
Concierge • Business Center • Owner Lounges • Shuttle Services
The Shoppe at Flagship Resort • Blue Water Grille
Sixty Café, Lounge & Lobby Bar at Flagship
While fantaSea Resorts' Customer Care has temporarily suspended inbound call center operations, we are able to offer modified service via email assistance with an anticipated 24-48 hour turn around. Services at this time will be limited to cancellations of a pending reservation(s) at your home resorts as well as processing deposits with Interval International and/or RCI for your 2020 week/points. If you have pre-paid or have just completed a payment arrangement for your maintenance fee for 2021 or 2022, we will also be able to make your future deposit with your exchange company. To request your deposit or cancel an existing reservation only, email us at [email protected]. Please ensure that your exchange membership with RCI or Interval International is current to avoid any delays in processing. Deposits can only be processed for Owners in good-standing who are current on their maintenance fee and mortgage if applicable.
Since the exact date that our three resorts can resume accepting reservations and arrivals is unknown at this time, to avoid unnecessary cancellations, we are unable to accept any new owner rate or week reservations until further notice. Looking forward, we will provide you a weekly email update of the fantaSea Resorts status and when we are able, the date that booking owner weeks and rates will resume. We will also provide the latest information on our website at fantasearesorts.com.
We value your ownership and have your families' health & well-being in our hearts during these difficult times, as well as the safety our team members. We are all in this together! Thank you for choosing fantaSea Resorts as your vacation partner. We look forward to better days and being able to welcome you back to your beloved home away from home at fantaSea Resorts.